We regularly conduct small-scale ‘spot surveys’ of PSU clients across our network on topical issues.
Online Courts - an LiP perspective
The over-riding message is that the main barriers to using online court services are more about the legal system than about online access per se: people find the system complex and are fearful of making mistakes when the outcomes can have a significant impact on their lives. There is a sense that many people could use online court processes, but the vast majority clearly want a back-up mechanism for reassurance before they would feel truly confident.
Legal Language and its impact on Litigants in Person
This report summarises the findings from the 2017 survey on use of language in the court process.
Spot Survey summary report 2014-16
Recent improvements to our routine data gathering have given us useful data sets which are reliable and credible, and we will continue to improve rates of qualitative client feedback across the network.