Newsletters and reports


Current annual report  

PSU 2017/2018 Annual Report

PSU reports

We do a variety of work to influence improvements to the court service for litigants in person including submitting policy papers, and conducting regular small-scale ‘spot surveys’ of PSU clients on topical issues.

Whiplash brief - An argument to postpone implementation of reforms
The Government is planning to introduce reforms to ‘whiplash’ claims which will result in an increase in the threshold for small claims and set a fixed tariff compensation that reduces the level of damages that can be claimed. These changes will prevent more injured people from recovering their legal costs, and make it less likely for those in ‘whiplash’ claims to be able to afford legal advice.

Online Courts - an LiP perspective
The over-riding message is that the main barriers to using online court services are more about the legal system than about online access per se: people find the system complex and are fearful of making mistakes when the outcomes can have a significant impact on their lives. There is a sense that many people could use online court processes, but the vast majority clearly want a back-up mechanism for reassurance before they would feel truly confident.

Legal Language and its impact on Litigants in Person
This report summarises the findings from the 2017 survey on use of language in the court process.

Spot Survey summary report 2014-16
Recent improvements to our routine data gathering have given us useful data sets which are reliable and credible, and we will continue to improve rates of qualitative client feedback across the network.

Past annual reports

2016/2017annual report
2015/2016 annual report

2014/2015 annual report
2013/2014 annual report
2012/2013 annual report
2011/2012 annual report
2010/2011 annual report
2009/2010 annual report   

Current newsletter

July 2019 newsletter

Past newsletters

May 2019 newsletter
December 2018 newsletter
July 2018 newsletter

April 2018 newsletter
December 2017 newsletter
September 2017 newsletter
June 2017 newsletter

March 2017 newsletter
December 2016 newsletter
August 2016 newsletter
May 2016 newsletter
January 2016 newsletter