Newsletters and reports


Current annual report  

PSU 2017/2018 Annual Report

PSU reports

We regularly conduct small-scale ‘spot surveys’ of PSU clients across our network on topical issues.

Online Courts - an LiP perspective 
The over-riding message is that the main barriers to using online court services are more about the legal system than about online access per se: people find the system complex and are fearful of making mistakes when the outcomes can have a significant impact on their lives. There is a sense that many people could use online court processes, but the vast majority clearly want a back-up mechanism for reassurance before they would feel truly confident.

Legal Language and its impact on Litigants in Person
This report summarises the findings from the 2017 survey on use of language in the court process.

Spot Survey summary report 2014-16
Recent improvements to our routine data gathering have given us useful data sets which are reliable and credible, and we will continue to improve rates of qualitative client feedback across the network.

Past annual reports

2016/2017annual report
2015/2016 annual report

2014/2015 annual report
2013/2014 annual report
2012/2013 annual report
2011/2012 annual report
2010/2011 annual report
2009/2010 annual report   

Current newsletter

May 2019 newsletter

Past newsletters

December 2018 newsletter
July 2018 newsletter

April 2018 newsletter
December 2017 newsletter
September 2017 newsletter
June 2017 newsletter

March 2017 newsletter
December 2016 newsletter
August 2016 newsletter
May 2016 newsletter
January 2016 newsletter